Refund & Cancellation Policy

Last Updated: September 29, 2026

Ecomoryx provides professional e-commerce, marketplace management, digital marketing, advertising, design, website, and consulting services.

Because these services involve professional time, resources, planning, account work, creative production, and third-party expenses, the following Refund & Cancellation Policy applies.

1. Service Cancellation

Clients may request cancellation of an ongoing service by contacting Ecomoryx in writing.

Cancellation will be governed by the applicable quotation, proposal, package, invoice, or service agreement.

2. Refund Eligibility

Payments for services that have already commenced, been delivered, or require resources that have already been allocated may be non-refundable.

Where a refund is approved, the amount may be calculated after considering:

Work already completed
Professional resources allocated
Creative or technical work completed
Third-party charges incurred
Applicable taxes
Payment gateway or transaction charges
Other costs incurred in connection with the project

3. Advance Payments

Advance payments may be required before commencement of services.

Once work has commenced, advance payments are generally non-refundable, except where a refund is specifically approved by Ecomoryx or required under applicable law.

4. Advertising & Marketplace Expenses

Amounts paid to marketplaces, advertising platforms, payment gateways, hosting providers, software providers, or other third parties are outside Ecomoryx's direct control.

Ecomoryx cannot refund third-party expenses that have already been incurred or consumed.

5. Advertising Spend

Advertising budgets paid to platforms such as Amazon, Google, Meta, Flipkart, Meesho, or other advertising networks are separate from Ecomoryx service charges.

Once an advertising platform has consumed or charged the advertising budget, Ecomoryx cannot reverse such expenditure.

6. Client-Caused Delays

Refunds may not be applicable where project delays or non-completion result from:

Delayed information
Delayed approvals
Incomplete documentation
Failure to provide required account access
Client-requested changes
Marketplace or third-party restrictions
Other circumstances attributable to the client

7. Duplicate Payments

If a client makes a duplicate payment or an incorrect payment, the client may contact Ecomoryx with relevant payment details.

After verification, any approved refund will normally be processed through the original payment method, subject to applicable payment-provider procedures.

8. Refund Processing

Where a refund has been approved, the processing time may depend on the payment gateway, bank, or payment method involved.

9. How to Request Cancellation or Refund

All cancellation or refund requests should be submitted in writing to:

Ecomoryx
Email: ecomoryx@gmail.com
Phone: +91 994-263-5260

The request should include the client's name, invoice details, service/package purchased, payment information, and reason for the request.

10. Policy Changes

Ecomoryx reserves the right to modify this policy when required. The latest version will be published on the website.

11. Governing Terms

Any refund or cancellation matter shall also be subject to the terms specifically agreed between Ecomoryx and the client in the applicable service agreement, quotation, proposal, or invoice.

This Refund & Cancellation Policy was last updated on September 29, 2026.